SevenRooms
Bookings, CRM and operations.
SevenRooms structures bookings, multi-site operations and exceptionally rich guest knowledge.
- Bookings and guest profiles
- Preferences, history and spending
- CRM and multi-site operations
2026 comparison
Repply + SevenRooms: CRM becomes conversational
Together, SevenRooms and Repply let guests book, make changes or ask for help in writing after a missed call, on Instagram or on WhatsApp—without touching a form. Repply uses CRM context to personalize every conversation.
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Two complementary roles
SevenRooms organizes the booking. Repply handles the conversation that comes before it.
Repply
Service without forms.
Repply turns SevenRooms data and features into natural conversations across every channel.
- Book or modify through conversation
- Answers enriched by the guest profile
- Support and reviews after the visit
How the handoff works.
- 01 A guest writes or calls to book, make a change or ask a question. If the team does not answer, Repply continues by SMS or WhatsApp.
- 02 Repply recognizes the guest using available data—latest order, birthday, favorite wine and spending—then answers or acts without a form.
- 03 After the visit, Repply handles receipt or lost-property requests and naturally asks for a Google review.
Sources: SevenRooms — platform·SevenRooms — artificial intelligence
Direct answer
Why combine Repply and SevenRooms?
SevenRooms provides bookings, multi-site operations and rich guest knowledge; Repply makes that context available in every conversation. A group can keep rules and experiences consistent across venues while letting each team take over whenever needed.
What you need to know.
Does Repply replace SevenRooms?
No. SevenRooms manages bookings, CRM and operations. Repply adds a written conversational layer: after a missed call, or from Instagram and WhatsApp, it helps the guest without asking them to fill in a form.
Why connect Repply to SevenRooms?
The connection lets Repply act with guest context. Based on the data available in SevenRooms, the assistant can know their latest order, birthday, favorite wine, total spending and other useful details to personalize the conversation.
Does Repply only help before a booking?
No. Repply supports guests before and after their visit: questions, bookings and changes, receipt or lost-property requests, customer service and natural Google review collection.
Does the guest need to use a booking form?
No. Guests can write on Instagram or WhatsApp. If they call and the team does not answer, Repply sends an SMS or WhatsApp message and continues in writing without requiring a form.
Why is this combination useful for restaurant groups?
SevenRooms centralizes operations and guest knowledge; Repply makes that intelligence available in every conversation, across every venue and at any hour. The experience stays personal without adding work for the team.
Repply answers while your team stays present in the dining room.
Less hesitation. More guests through the door.
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