An answer is only as good as its source
Menus, allergens, hours or directions: Repply uses your restaurant’s information and rules rather than a generic answer.
The AI that answers your guests. In your name.
Menus, hours, allergens, directions and private events: Repply answers guest questions 24/7 in your restaurant’s voice—and turns every conversation into a booking.
Book a demo Guided setup · No commitment
Live Answered in 7s
Instagram question · 12:30 pm
“Do you have gluten-free options?” → answer + booking suggestion.
The right answer, right when the guest decides.
< 10 s
to respond
24/7
even outside service hours
30+
connected tools
4 channels
unified in one place
The answer
What is customer service AI for restaurants?
Customer service AI for restaurants answers guest questions in writing—menus, hours, allergens, directions and private events—after a missed call, on Instagram and on WhatsApp. The phone rings normally so the team can answer; Repply only steps in when the call goes unanswered. It then follows the restaurant’s instructions and alerts the team when human input is needed.
Discover Repply A concise overview of the AI assistant, its integrations and results for restaurants. Booking AI Takes bookings after a missed call, on Instagram and WhatsApp, then records them for you. Calls and messages Handles missed calls and answers Instagram and WhatsApp messages in under 10 seconds.
Trust in every answer
Answer accurately and know when to hand off.
Customer service is not only about speed: the answer must come from your information, respect your voice and leave control with the team when context demands it.
Uncertainty triggers a handoff
When information is missing or a request is sensitive, Repply does not invent an answer: it hands the conversation to your team.
Tone matters as much as the answer
A cold or generic response harms your image. Repply responds in your restaurant’s voice every time.
Try it yourself
Experience what your guests do.
Ask the Bocca Mar restaurant a question and experience a real Repply conversation.
Try it at Bocca MarWhat you need to know.
Which questions can the AI answer?
Menus and specials, hours, allergens, directions and parking, pets, terraces and payment methods. You define the instructions and Repply follows them precisely.
Does the AI answer in my restaurant’s voice?
Yes. You provide simple guidance about your style and rules, and the AI responds naturally as your team would, without robotic language.
What happens if the AI does not know the answer?
For uncertain or sensitive requests, Repply alerts your team so they can take over without leaving the guest unanswered.
Where does the information in each answer come from?
Repply uses your restaurant’s information, rules and tools. You stay in control of the instructions used to answer guests.
Repply answers while your team stays present in the dining room.
Less hesitation. More guests through the door.
Book a demoGuided setup · No commitment