A missed caller does not call back
A guest who reaches voicemail does not wait for your return call: they call the next restaurant. The table is lost before you even know it.
A missed call. A conversation that continues.
Your phone rings as it does today. If the team does not answer, Repply replaces voicemail with an SMS or WhatsApp message—without changing your number—then continues the conversation in writing.
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Live Message sent
Missed call · 9:47 pm
WhatsApp sent → the request continues without going to voicemail.
The right answer, right when the guest decides.
< 10 s
to respond
24/7
even outside service hours
30+
connected tools
4 channels
unified in one place
The answer
How does Repply handle a restaurant’s missed call?
Repply does not answer the live call. The phone rings normally so the team can answer. If no one does, Repply replaces voicemail and sends the guest an SMS or WhatsApp message without changing the restaurant’s number. The request then continues in writing with the restaurant’s information, through to a booking, visit or human handoff.
The cost of silence
A different channel. One well-directed conversation.
Repply adapts the journey to the request: follow up a missed call in writing, resolve an Instagram question or qualify a group on WhatsApp before handing off the next action.
An Instagram DM ages quickly
A request left for a few hours goes cold. The guest compares other options and often stops replying altogether.
WhatsApp demands an immediate answer
On WhatsApp, guests expect an answer in minutes, not hours. Repply responds in under 10 seconds at any time.
Try it yourself
Experience what your guests do.
Ask the Bocca Mar restaurant a question and experience a real Repply conversation.
Try it at Bocca MarWhat you need to know.
What happens when the team does not answer?
The phone rings normally so the team can answer. If the call goes unanswered, Repply replaces voicemail and automatically sends an SMS or WhatsApp message to continue the conversation in writing.
Does the AI answer Instagram DMs and WhatsApp?
Yes. Repply answers Instagram and WhatsApp messages in under 10 seconds, in your restaurant’s voice, 24/7.
Does the restaurant need to change its number?
No. The restaurant keeps its current number. Repply only steps in after a missed call, then centralizes the conversation with Instagram, WhatsApp and web chat.
Can my team step in?
At any time. Your team can take over any conversation, and Repply alerts them to sensitive requests.
Repply answers while your team stays present in the dining room.
Less hesitation. More guests through the door.
Book a demoGuided setup · No commitment